Shipping

NB: Free Shipping available for all orders above $500

At Herbal Incense Empire we’re committed to delivering your order as fast and as efficiently as possible with minimum fuss.

Place you order with us and you will receive an email outlining your purchase and in the case of CashApp, Zelle, and Chime where you’ll supply us with a screenshot and you’ll be emailed details about how to pay
Once your order has been completed, your tracking number will be emailed out to you and visible in your account.
For those who want to pay by Bitcoin, orders are sent when the funds are received into our Bitcoin address, if you can supply us with a screenshot of your payment, so that we process your order ASAP.
From leaving one of our 4 warehouse hubs world-wide your goods can be with you as within 2 to 5 working days.

Choose from one of our shipping options below:

Packaging

All orders are packaged very discreetly in padded envelopes with heat-sealed sachets inside.
There is no mention of product names or our brand name on the outside of the packages.

All sales are final.
If your package is tracked and goes missing, we’ll ship it again for no extra charge.
Note: we do not reship if you supply us with a wrong address. The address can be changed if the order has still not been dispatched at our end. As soon as the order is transferred to courier we cannot change any information or return it to you.
We also do not reship if your package is shipped back to us. Please keep track of your packages and contact your local courier company or post office in case they cannot locate your address.
We refund if and only if the package shipped was a wrong package or bad product.

At Herbal Incense Empire we take your privacy very seriously.
We do not collect and store credit card details or delivery addresses.
The information you give us is totally confidential and will not be sold or given to any individual, company or organization under any circumstances.