Frequently Asked Questions
Please read our FAQ before sending us a message.
We have two major delivery methods. Flat rate delivery and Overnight delivery. Whereby we do Flat rate delivery at $50 and Overnight delivery at $100. You can benefit of a free shipping for every purchase above $500
Hell yeah! It’s the best in the business.
We have been selling the finest quality Herbal Incense and Vape C-liquid now for over 10 years and have a loyal following of happy customers.
The various payment methods accepted are;
- Cash App
- Apple Pay
If you have paid us, we will process your order. We are happy to work with you to help you pay us.
If you tried to pay us and it’s not processing it could be several reasons such as incorrect card details, insufficient funds, wrongly entering in bank details, cashapp details, Zelle or BTC address. We do not fail orders and if you have any problems, we will work with you to solve them, we always find a way to resolve any problems.
The delivery time all depends on the shipping fee, We use UPS and FedEx for all US clients and DHL for overseas clients. Overnight shipping typically takes within 24hrs to get to client from when we ship while flat rate shipping takes about 2-3 business days.
Yes, all registered orders are supplied with a tracking number. However, the free post and international post option will take a substantial length of time to update after departing country of origin.
My tracked order has not arrived after 21 days, can I have a refund instead of a re-ship?
Sorry we can’t offer you a refund, but we do offer one free re-ship which is more than most other companies
Your payments are 100% secure on our website. All your details are secured and protected by the shipping agency. Incase the client does not receive the product after 3 days, we can reship or refund the clients money with no problems
Immediately after placing your order, we will have to confirm your payment. Once your payment is confirmed, we will proceed immediately with your order and send you the tracking information.
Yes, we ensure and verify your package for successfully delivery and we make sure the shipping agency updates you on every movement.
Please let us know if you find a better deal as we are always interested in what the competition is doing. You will find that most of the time, we are the cheapest and the best so that question hardly ever comes up.
Incase the client does not receive the product after 3 days, contact us so that we can reship or refund the clients money with no problems.
We will decide when we offer discounts and normally you will be notified by email so be sure to create an account to take advantage of all discounts and offers. We run many discounts and special offers, at various times.